At Syndal Childcare & Early Learning Centre, we are committed to protecting your privacy. We handle all personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Education and Care Services National Law, and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information to provide safe, high-quality care and education. This may include:
- Child Information: Name, date of birth, health and developmental records, immunisation status, dietary requirements, languages spoken, emergency contacts, medical details, and custody arrangements.
- Parent/Guardian Information: Names, contact details, Centrelink Customer Reference Numbers, and payment information.
- Staff and Volunteer Information: Personal details, qualifications, Working With Children Check verification, and emergency contacts.
2. How We Use Your Information
We use the collected information to:
- Provide education and care services.
- Maintain accurate enrolment and health records.
- Communicate with families regarding their child’s care.
- Comply with legal obligations under Australian childcare regulations.
- We do not sell or share your personal information for marketing purposes.
3. Storage and Security
We take data security seriously and protect your information by:
- Storing records in locked cabinets or password-protected systems.
- Restricting access to authorised staff only.
- Regularly reviewing our data protection measures.
4. Use of Photos and Videos
We will only use images or videos of your child with your written permission, for
purposes like learning documentation or centre promotion. Families are not permitted to share images from our platforms (e.g., Storypark or Facebook) on their own social media.
5. Disclosure to Third Parties
We may share information only when:
Legally required (e.g., regulatory authorities, child protection).
- Permitted by you in writing.
- Necessary for medical treatment, safety, or care.
We never share information without consent unless required by law.
6. Access and Correction
You have the right to access and update your personal information. To make a request, please contact us directly.
7. Complaints
If you believe your privacy has been breached, please contact us:
(03) 9802 7453
- Policy Updates
This policy is reviewed regularly. Updates will be published on our website and communicated to families as needed.
Last updated: May 2025
This policy aligns with practices observed in other childcare centres, ensuring clarity and compliance with Australian privacy laws.